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I really think customer service is back in the Jacksonville FL area. My Mom called me from work to tell me that she felt very sick and was going to the ER after work. My Mom was sick about a month ago and went to see her now fired primary care physician in Jacksonville FL. That's a blog for another time titled "What NOT to do if you want to keep patients".
You see I am the oldest so when my Mom gets sick I take it very seriously. I told Mom to swing by my home and I would drive her out to Orange Park Medical Center in Orange Park FL. It's not that I have anything against OPMC they are really a great hospital. I think they have gone completely paperless also I just really do hate emergency rooms. When we arrived my biggest fears were realized. I knew we had at least a 4 hour wait ahead of us from the look of the waiting room.Well maybe not because they are very efficient but I wasn't about to take that chance. Ok when someone is missing a limb of course you don't mind the wait but not this time.
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It also dawned on me to ask my Mom how much her copay would be for the emergency room visit. She was under the impression that it was $50 and boy was she wrong. Upon closer examination of her medical card I discovered her co pay was a whopping $250 just as I suspected.
Well thanks to my trusty blackberry I was able to look up the urgent care facility Solantic on Kingsley Ave in Orange Park FL. Not only were they less than a block away as the medical assistant advised but they were also open until 9pm. That was my first suprise as I was expecting to hear "But it is too late for us to take any more patients tonight". I was told in a cheery voice to bring my Mom on down. What a relief!
I have heard of Solantic but I had never been there before. Everything from the decor to the staff was absolutely fabulous! It sure didn't look like a medical facility. It was more like a trendy spa of sorts. Purple and Yellow paint colors covered all of the walls. This theme was even carried into the patient rooms. There is actually a colorful menu behind the receptionist desk. Clearly and concisely spelling out procedures and cost. What a novel idea knowing what a procedure will cost you before you actually get it done. I thought this was terrific.
The entire staff was so friendly considering were the last patients of the night. We arrived at about 8:30 and never felt rushed at all. We were treated in a courteous and professional manner that was really appreciated by myself and my Mom.
My Mom was seen by Sally Armistead A.R.N.P. and Mark the M.A.. The entire staff was a joy to visit with.
We are actually confident that with the care and attention my Mom was given that she will be just fine.
I would just like to thank the entire staff of Solantic on Kingsley Ave in Orange Park FL for a job well done.
By the way after testing, my Mom has tonsilitis and the bill was only $55 including the prescription |
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